Shipping policy

How much and how long is delivery?

We ship internationally; we have a standard international rate:
INTERNATIONAL SHIPPING - HK$80.00/£8.10 (10-20 working days*)
HONG KONG SHIPPING - HK$55.00/£5.57 (10-20 working days*)
FREE INTERNATIONAL SHIPPING on orders over HK$399/£40.36 (10-20 working days*)

*This is an average. We will process your parcel either from our Asia Pacific or UK warehouse.
*For Standard Delivery, some countries take longer due to customs clearances and you should allow up to 28 days depending on the country. Please see below for the maximum delivery days for each country to see when you should inquire and raise a ticket with us. 

DO I PAY CUSTOMS FEES?
International - Taxes and duties are not included in the checkout total. We produce and ship most of our parcels straight from our factory in Asia Pacific, as such moonsea does not pay duties and taxes on shipments shipped direct from our factory. Any duties and taxes owed on orders shipped direct from our factory will be billed directly to customers by the global carrier.

USA - There are no taxes or duties payable if your order is under 800USD*. Taxes are payable on orders over 800USD only.

EU - Please be aware that your local VAT tax rate will apply on all parcels over 22EUR*. Duties are payable over 150EUR*. These taxes and duties are not included in the checkout total

Canada - Taxes are payable on orders over 22CAD*

U.K - You will not need to pay VAT or duties for any goods under £135. Orders worth £135-£630 will charge 2.5% tax (lower for some goods).

*For all other countries and for more information please visit http://go.borderlinx.com/tax-and-duty-de-minimis/

 

I ENTERED THE WRONG ADDRESS IN MY SHIPPING DETAILS, CAN I CHANGE IT?
If for whatever reason you have accidentally entered the wrong shipping address, please contact us immediately to change your details. If your item has already been shipped we CANNOT change or re-route your product and you WILL NOT be eligible for a refund. It is the responsibility of the customer to ensure all details are correct before purchase. We take no responsibility for orders placed to the wrong address.

If you have entered the wrong information please ensure you contact us within 12 hours if you wish to change it.