Refund policy

RETURNS & EXCHANGES
We offer a 14-day returns and exchange policy. Please contact us within 14 days of receiving your delivery with your order number, a brief explanation of why you are returning the goods and/or exchange details as well as a unbox video. Products must be in their original packaging, and it must not be worn and kept in a resellable state. If we find that it has been worn, the returned product will not be refunded and customer shall bear the delivery cost in case they want to get the returned product back.

We do not refund shipping fees for returns.

Please note we cannot refund or exchange earrings because of hygiene reasons. This policy is there for the protection and health of the customers. Please read our product description carefully before purchasing. Custom-made items are also not refundable. However, we are able to refund such items if it is faulty or damaged upon arrival. 

RETURNING A BUNDLE / PROMOTION
You can return the entire bundle / promotion for a full refund. However please note that you cannot return part of the bundle or promotion for a proportional refund. You can, however, exchange an item for another item featured in the bundle or promotion that you purchased. 

Earrings are non-refundable, therefore the bundle or promotion is non-refundable.

CHANGE OR CANCEL ORDER
You can change or cancel your order within 12 hours of placing your order. Please send us your cancellation or change request within 12 hours of ordering, no late cancellation will be accepted. Once your order has been sent out, your order cannot be changed or cancelled; please double check before placing your order.